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Problem Solving & Decision Making (PSDM) 25 September 2020 (ONLINE)
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When: 25 September 2020
8:30 AM
South Africa
Presenter: IA Professionals
Contact: Project Coordinator: CPD and Events
011 6150355

Online registration is closed.
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Course Name:

Problem Solving & Decision Making (PSDM)


2 X 4 Hour Online Sessions

CPD Hours:



ex VAT

incl VAT



R 2 004.00

R 2 304.60



R 2 544.00

R 2 925.60

Course Content:


We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.


Course Benefits

  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions

Ways to think creatively and be a contributing member of a problem-solving team

  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes

Online Course Outline


  • A 1-Hour pre-course online session will be held with delegates on the course, its structure and mode of delivery.

    -based training


    Day 1 Session 1 – 08:30 to 12:30

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It


    Day 1 Session 2 13:00 to 17:00

  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing
  • Many hands-on case studies and exercises.
  • Please note that Morning Sessions will be in online mode where discussions and interaction will take place in the online environment. The afternoon sessions will be to cater for practical work, exercises and case studies which will be discussed.
  • This course is also available as a 3-day classroom


Method of Evaluation

Activity and Feedback


Who Should Attend?


Level 1

Entry to introductory level for those requiring a fundamental understanding of the subject.

Level 2

Internal auditors who are already practicing internal audit and have a basic understanding of the subject

Level 3

Supervisory/competent/senior internal auditors: those who already have a sound, practical grasp of the fundamentals of internal auditing and manage staff

Level 4

For advanced internal auditors: Auditors with excellent understanding of topics being presented, who are interested in exchanging knowledge with instructors and other participants

Please be advised of the event terms and conditions.

Delegates are also requested to review the content and the levels of the courses presented before booking, to ensure they are attending the right course.

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